Instructions for incoming students

Enrolment for Metropolia's course implementations takes place in your home institution’s student information system. If you plan to enrol on several course implementations, please note that you must enrol separately for each one. You can find the enrolment period, as well as information about the studies, teaching methods and any prerequisites, in the course and implementation details.

You can enrol on Metropolia courses during the specified enrolment period. By enrolling, you confirm that your personal data and study information will be shared with Metropolia. For information on data protection and the processing of personal data, please see Metropolia's privacy notes.

Course implementations have a separate quota for cross-institutional students. Make sure to enrol well in advance to secure your place.

Monitoring your enrolment status

Follow the status of your enrolment in your study plan (PSP). When your enrolment is approved or rejected, you will see this in the structure of your study plan and under the “Enrolments” tab. If you are accepted onto a Metropolia course implementation, you will receive an email to your home institution’s address containing instructions on how to get started with your studies.

The course teacher may also send separate messages related to the studies, so it is important that you use your Metropolia student email. Further information about email usage can be found in the section “Metropolia User ID and Services”.

Right to Study

When your enrolment on a Metropolia course implementation is approved for the first time, you will be granted a new study right at Metropolia. The study right is generally granted for one academic year at a time. You may only study courses for which your enrolment has been approved. If your study right at your home institution ends before you have completed your studies, your right to study at Metropolia will also end.

Cancelling enrolment

You may cancel your enrolment in a Metropolia course implementation via your home institution’s study plan (PSP) before the enrolment period ends. After the enrolment period has closed, submit a service request using the Cross-Institutional Studies form. In addition to your name, please state the course implementation to which the cancellation applies. Once teaching has begun, please contact the course teacher directly.

Metropolia User ID

Once your enrolment has been approved, activate your user ID at https://password.metropolia.fi/.

For your studies and when logging in to Metropolia's systems and services, use your Metropolia user ID. Haka login is used only in separately agreed situations.

Activate your Metropolia user account using online banking credentials or a mobile certificate. If you have neither one, authenticate using the Candour ID application. After authentication, you will receive instructions on how to activate your user ID. Read the instructions on authentication and receiving user ID on the Information Management Services website.

Multi-Factor Authentication

After activating your user ID, enable multi-factor authentication for Microsoft 365 services. First enable SMS authentication, and then Microsoft Authenticator. If possible, also enable alternative authentication methods on your other mobile devices. This will help you avoid login issues if your primary phone is replaced or lost. Follow the instructions available on the IT Services website.

If you have any questions about user account activation or multi-factor authentication, please contact the Helpdesk. You will find the contact information on the IT Services website.

Services During Studies

With the user ID, you can access the following services:

• OMA portal (e.g. personal student information, course workspaces and grades)
• Email. You can log in to your e-mail at https://mail.metropolia.fi/. Please use your username and password. Emails related to the studies are sent to the metropolia.fi email. Only the email you receive after your enrolment has been accepted will be sent to your home institution's email address.
• Moodle e-learning platform.
• Computers and network disks at public spaces
• Office 365 during your studies
• Metropolia Cloud services during your studies
• Helpdesk services (IT support)
• Library services e.g. e-materials

All course implementations have their own workspace in the OMA service. The workspaces are listed in OMA at the top of the front page, below the house icon. As a cross-institutional student, you are automatically a member of the workspaces to which your enrolment has been approved.

Teachers use the workspaces for course-related communication and for sharing materials. The emails from the workspace are sent to your Metropolia email address.

If some other e-learning platform (e.g. Moodle or Viope) is used on the course, information about this will be found in the workspace. For Moodle sign in, the same Metropolia user ID is used, but the teacher usually needs to give a course key to the course Moodle workspace. The course key can be found in the OMA workspace. If necessary, you may ask the teacher for further information.

General instructions for using Moodle can be found in the Student Moodle Guide.

Also follow the general announcements on Metropolia's OMA-intranet.

Online Studies

Instructions for the completion of 100 % virtual courses can be found from the course description and in most cases from the course workspace in OMA (requires Metropolia user ID).

Complete your studies within the given timeframe and in accordance with Metropolia's rules and regulations. Feedback is collected at the end of the course.

The course description provides information about the content of the studies, teaching methods and assessment criteria. Further information on completing the studies can be found in the course’s OMA workspace.

If the course includes scheduled teaching, you can check the timetable in Tuudo or Lukkarikone. The Tuudo mobile application can be downloaded free of charge from your device’s app store for Android and iOS.

For questions related to completing the studies, timetables or assessment, please contact the course teacher.

Assessment of study attainments follows Metropolia's Degree Regulations and the supplementary Study Guidelines. The teacher will record the grade no later than four weeks after the end of the course and its assessed components.

Once your performance has been assessed at Metropolia, the results will be transferred automatically to your home institution’s student information system. Please check that all your completed credits have been transferred correctly.

All studies completed at Metropolia can also be found in the My Studyinfo service.

If you are dissatisfied with the assessment of your course performance you have received, may present a verbal or written rectification request to the lecturer who has assessed the performance within 14 days of being informed of the result.

Questions related to the course content:

Course teacher (firstname.lastname [at] metropolia.fi (firstname[dot]lastname[at]metropolia[dot]fi))

Questions related to cross-institutional studies in general:

Student Services, Electronic service
Please fill out the contact form in the service request system. Select the Cross-Institutional Studies form.

We reply on weekdays. You will receive our response by email.

Phone service
+358 9 7424 5901

Please check the opening hours of customer service on the website of Student Services.